Privacy and Guarantees

It is important that our customers are very comfortable using our writing service. We therefore have some important guarantees that we want to list for you.

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We Protect Your Privacy

We do require some personal information from a customer – name, email address, and a contact phone number. When that information is provided, it is encrypted in our system, and the customer is given an ID number. Access to our encrypted information is highly limited.

We also have a strict policy of never sharing customer information with any third party. There are no exceptions to this policy.

Quality Assurance

We want every customer to be completely satisfied with the products they receive. This is why we ask for such detailed instructions on the order form and put you in touch with your writer during the writing process. Once a piece of writing is finished, it goes to our quality assurance department. It is reviewed for quality and for compliance with the customer’s instructions. Finally, it is scanned for plagiarism, so that we can guarantee originality.

When the final draft is delivered to a customer, that customer is asked to review it carefully to ensure that it is exactly as he wants it. If it is, he simply clicks the “approve” button, and then will be able to download the piece to his own device. If a customer wants any changes, he simply provides the writer with what he wants, and those revisions will be quickly completed.

Secure Payments

Like any major retailer, we take payments via credit cards or PayPal. And like any major retailer, we use a third-party payment processor with the latest SSL certification. The processor we use is the same one used by many other online retailers. We do not hold any customer financial information in our system.

Meeting of Deadlines

We guarantee that we will meet customers’ deadlines, and, in fact, we have close to a 100% success rate. On rare occasions, there has been an emergency with a writer that has delayed completion. If a deadline is ever missed, we provide graduated refunds to customers and a large discount on their next order.

Our guarantees are described in greater detail in the policies that we have published on our site. We urge our customers to review those policies and to contact us if they have any questions about the details. Again, we provide full transparency, so that customers can use our service with confidence.

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