When any individual becomes a Customer of the Company, s/he agrees to be automatically bound by this Terms and Conditions Agreement.
- CClarification of the Terms
1.1 Agreement alludes to Terms and Conditions.
1.2 Terms-the Company-refer to EssayThinker.com, the entity that offers academic writing services to Customers.
1.3 Terms-the Customer-The Customer is a person or persons who hands in Orders to the Company for deliberation, and adheres to the Terms and Conditions in this Agreement.
1.4 Messaging System is the software that facilitates exchange of information between the Customer and the Writer, or with a member of the Support Team.
1.5 Order refers to the request for a Product by the Consumer to the Company which includes specific expectations and a predefined set of sources to be used in writing.
1.6 Product is the outcome of the processed Order which is written and delivered to the Customer as a digital document as per their requirements.
1.7 Product Revision is a request sent by the Customer to the Company for making amends to the Product in line with the requirements filled in the Order Form.
1.8 Support Staff is the Company’s structural unit tasked with coordinating and facilitating the Order process.
1.9 The Writer is a Company’s employee who works as a freelancer and engages in the provision of research and writing services to the Customer as outlined in the Company Agreement.
1.10 The term – Personal Credit Balance – refers to the Customer's account they keep with the Company that handles Customer’s credits by depositing it to their balance at their own will for compensation of Order(s) at own discretion.
1.11 The term – Affiliate Program – refers to a special program tailored for existing Customers of the Company.
- OOrder Placing and Registration
2.1 The Customer may place an Order by filling out the Order form on the Website or by seeking assistance from Support Staff in filling the form.
2.2 The Order Form clarifies the range of work to be done, the details of the Order and the delivery terms. The Customer is obligated to provide accurate, clear and concise information on the Order form or to the Support Staff Agent assisting in filling of the Order form.
2.3 The Customer is required to submit their name, phone number, email address and country of residence for purposes of profile registration.
2.4 The Customer is required to maintain one profile when placing all Orders to the Company. The Customer is required to communicate and transact with the Company using one profile. The use of different credentials by the Customer when placing an Order is not allowed. In the event that the Customer has used several accounts, the Company reserves the right to merge them to update the Customer's purchase history.
- OOrder Payment
3.1 The Company’s pricing is used to determine the amount to be paid for a Product. Processing of the Order commences once payment has been made and authorized by the Company.
3.2 Payments in the form of installments are allowed as long as this set of conditions is complied with:
-The price of the Order should be $500 or higher
-The payment cannot be divided into more than four portions
-The first phase of payment should be effected immediately the Customer receives the first payment link
3.3 Payment of the Order can be done using Credit Card, PayPal, Personal Credit Balance and Wire Transfer – which may take up to 3 to 14 business days.
3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized.
3.2 The Customer can provide payment in instalments, when requested, as long as the following terms are followed:
- The price of the Order should be $500 (USD) or higher
- The first part of the payment should be paid right after the Customer receives the first payment link
* Company representatives reserve the right to refuse a Customer in splitting the payment if such a step might comprise successful Order fulfillment.
** If the installments are not issued within a specified time frame, the company reserves the right to temporarily suspend the Order fulfillment until the due amount is received.
3.2 Order can be paid via Credit Card, PayPal, Wire Transfer (payment via this method may take up from 3 to 14 business days) and/or Personal Credit Balance.
3.3 The Company’s platform for all payments is PayPal, which requires the Customer to go through PayPal check-out in Order to pay for the Order; To pay for the Order using Credit Card, the Customer is required to fill in the PayPal form. Such actions will not create a permanent PayPal account, but are required to proceed with a one-time transaction.
3.4 The Company is not responsible for any technical or procedural issues that may occur while the payment is processed by PayPal. These may include, but are not limited to:
- The payment falling under PayPal Review, which means the payment is not released until the investigation by PayPal is done.
- The payment being done via E-check (electronic check), which is an electronic version of a paper check used to make payments online. It can take up to 10 days for an E-check to get delivered.
- Technical issues with the PayPal platform or Customer’s Bank.
If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance.
3.4 PayPal is the Company’s primary payment platform which requires the Customer to go through PayPal check-out to facilitate payment of the Order. To pay for the Order using a Credit Card, the Customer is required to fill in the PayPal form. The account created in this process is temporary, which mainly seeks to facilitate a one-time transaction.
3.5 Technical or procedural hitches that may occur while PayPal processes the payments are not the Company’s responsibility. These may include but are not limited to:
-The payment is subject to PayPal Review, which means the amount is not released until PayPal's investigation is complete.
-In case the payment is made via Electronic Check (E-Check) - an electronic form of paper check used to make payments online, ten days may be required for delivery.
-Technical hitches on the part of the PayPal platform or Customer’s Bank.
In the event of transactional failure, the Customer is advised to cross-check the balance on the card, online purchase limitations and validity of the card before contacting the Support Staff for help.
4.1 The Company’s policy allows fair access to Promotional and Loyalty Program discounts for every Customer.
4.2 Orders that exceed $25 are eligible for application of the discount code.
4.3 Placing the Code in the ‘Discount Code’ field on the Order Form is all it takes for application of the discount code. The discount will not be effected if the code is not submitted in the corresponding section.
4.4 ‘First-time Discount’ can only be used once by the Customer.
4.5 The Discount cannot be used together with any other offers and are only used once at a time.
- CCustomers Personal Credit Balance
5.1 A payment mechanism for Customers Within the System – Personal Credit Balance, is created by storing an amount of money to the Customer’s Personal account on the Website for future orders.
5.2 One Credit is equivalent to $1 USD.
5.3 Transfer of funds to the Credit Balance can be done with the Customer’s authorization. Funds under this kind of transfer process are non-refundable and may be utilized in future Orders only.
- OOrder Process
6.1 Order validation. The Company is entitled to re-checks of details of the Order after the payment to confirm whether instructions provided while filling out the Order Form correspond to those provided manually by the Customer through any communication channel. Members of the Support Staff will contact the Customer to clarify and iron out details in the event of a mismatch.
6.2 Order Volume. Order volume is measured in words only as per the Company’s standards. 1 page Double-spaced equals to 275 words and 1 page Single-spaced is 550 words.
6.3 Change of Order details. Instructions on changes to the range of work by the Customer may be provided by contacting the Support Staff. Modifications that revolve around urgency or complexity of the Order may call for additional payment, which will be done after consultation with the Customer.
6.4 Resources. The Customer is entirely responsible for provision of resources to be used in execution of the Order. In case a Writer requires a source, it is the Customer’s obligation to provide it. Customers should upload all sources before the Writer is assigned in order to guarantee timely delivery. A delay in provision of a source may result in a delay in completion of the work.
6.5 Communication. Communication between the Writer and the Customer is facilitated by the Messaging System which is available on the Customer’s personal profile on the Website, located on the top right of the Specific Order Page. The Messaging System resembles E-mail Communication in all aspects, only that it is more secure for use by Customers. Contact between the Customer and the Support staff can be done 24/7 via Online Chat, E-mail or phone.
6.6 Progress tracking. Progress can be monitored by the Customer on their personal account’s Order Page. The Communication channels provided can also be used to inquire about the progress of the Order.
6.7 Order delivery. Delivery of the Product within the given deadline is entirely the Company’s responsibility. Support Staff will contact the Customer in the event that more time is needed due to complexities of the task. The Customer can access the Product by downloading it from the Customer’s personal account on the Website. Timely download of the Product is entirely the Customer’s responsibility. Technical issues arising from the Customer’s end which may have prevented timely download of the Product are not the Company’s responsibility.
- OOrder Revision
7.1 Free adjustments to the Customer’s Order are valid within a 14-day window after the Order delivery. In the event the Revision is required at a future date, the difficulty of the Revision will influence the extent of additional charges to be applied.
7.2 In the personal account, the Customer can submit a Revision Request by use of ‘Feedback’ and ‘Any Improvements Required’ tools.
7.3 A free Revision can be provided in the event that initial instructions and the Revision instructions match. The Company reserves the right to ask for more payment in order to execute the Revision if the Revision instructions violate initial Order instructions.
7.4 The deadline for Revision cannot be earlier than the original deadline in the Order form.
- TThe Use of Product
8.1 The Products of EssayThinker.com are not for submission in the form of the Customer’s own research. The main use of the Product is to act as a sample or reference for their own work.
8.2 Copyright laws are highly upheld by the Company and violation of the Company’s Terms and Conditions is entirely the Customer’s responsibility.
- AAffiliate Program
The Company’s Affiliate Program, which involves receipt of Credit for friends’ and acquaintances’ referrals to the Website is open for all registered customers. The Customer’s Personal Account facilitates access to further information on the Affiliate Program.
- MMiscellaneous Provisions
10.1 All Terms and Conditions that define the rights and obligations of both parties involved in the Contract – the Customer and the Company, are outlined in this Agreement. This document solely, its statements, promises or inducements, are to be viewed as valid or binding to both parties. After accepting the Terms and Conditions, this Agreement replaces all previous verbal or written communications and/or Agreements between the parties.
10.2 The Customer accepts that if a particular set of Terms and Conditions conflicts any State Law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to prevail due to lack of an invalid part in the Agreement.
10.3 The Agreement is controlled, in its clarification and performance, by the Laws of the State where the Company is located and holds its primary business – Cyprus (CY) to be exact.
We place a high priority on your privacy and security of your personal information. We want all of our visitors and users to know exactly what information we collect and how we use and store it.
We only collect the information in order to provide products and services, as well as other content to those who access and/or make use of our offerings.
It is our intention that all visitors and users know exactly what personal data we collect, why we need the information, how it is used, and how to control your stored information.
11.1 The Company processes all transactions through the Secure online payment system to ensure the protection of data. Billing information filled out by the Customer is not saved or withheld by the Company in any manner. Customers are encouraged by the Company to keep their personal billing information confidential.
11.2 Acquired details are not shared with any third party, and are only used by the Company in the following scenarios:
- to improve the outlay of the Service;
- to respond to any requests, questions or complaints;
- to make awareness to the Customer about significant changes and alterations to the Service.
- to provide services according to expectations of the Customer.
In case the customer has an Order in progress, the Support Team will contact them by E-mail or Phone to facilitate delivery of the Order.
Sale, distribution or disclosure of Customers’ information will not be done by the Company without their consent unless legal situations are in play such as complying with a subpoena.
11.3 Information which is directly available to the Company’s freelancers is not the Company’s responsibility and the Company exercise control over it or give any assurances over its future distribution.
11.4 Information provided to the Company is stored on Secure Servers, and the Customer has a duty of keeping their login credentials confidential.
11.5 Personal Information We Collect
We collect information when individuals access our site. When they choose to interact with us or by making use of our products and/or services, we may collect the following personal information:
- Email address
- Phone number
- Other information that may help us enhance your experience on our website.
11.6 Personal Information Provided Voluntarily
We do not take any measures to seek out and collect your personal information without your knowledge. But if we are to provide you with any products or services, we collect the information listed above. It is needed in order for us to process your placed orders and to contact you during the course of our production and delivery of products and/or services.
11.7 Listed below are the cases when personal information is requested:
- Should you decide to make a purchase, a personal account should be created. To do this, you will need to provide name, email address, and phone number.
- When placing orders with us, you will need to provide additional information like your academic level, courses in which you are enrolled etc. The information is needed in order to find a competent writer to complete and fulfil all order requirements.
- If you request information or any type of our assistance, we will ask for your name and email address.
- Occasionally we conduct surveys, contests, and other activities for our visitors and users. Participation requires personal information to be provided. Further, if you choose to receive notifications, news etc. you will need to provide your name and email address.
Your personal information will be used only for the purposes it was requested.
The information should be provided on a voluntarily basis only.
11.8 Indirect Collection of Information
The following are the additional types of information we collect:
- We record and store all communication with our users in order to create a history of provided services.
- We also collect and store information about other individuals whom you may refer to us as potential users and as a part of our affiliate program. We will use the information to introduce ourselves and promote our products and services.
All personal information that is voluntarily provided to us is securely stored in our system. We do not sell, lease, transfer or otherwise distribute this information to any third-party that is not involved in production or delivery of products or services.
11.9 Usage of Your Personal Information
We request and store only the information that is necessary for us to provide you with products and/or services. It is used in the following circumstances:
- You have given us information and permission to use it for specific purposes.
- You have given us information to communicate with you via email or phone when appropriate and necessary.
- You have provided us with information that we may have to share because of disclosure requirements from authorities, including law enforcement.
We also store all the information on ordered products or services, so we could inform you of other products or services that may interest you.
We store information should we need to verify our customers’ identity and for protection against fraud. We may require additional information in the course of identity verification. Again, this is voluntary; however, we will not provide products or services should a user refuse to supply such information. We do not permanently store any identity documents submitted for such verification.
We store indirect and aggregate information in order to evaluate the performance of our site and fix errors, broken links, and other issues.
11.10 Sharing Your Information
The following are the circumstances under which we do share your information with third parties:
- We have partners that are not a part of our company but whose services we use and are integrated with ours.
- We may share information with contracted parties including:
- Payment processors.
- Enterprises we have contracts with to create and administer surveys, questionnaires, contests etc.
- Enterprises we have contracts with for email and other service delivery
Such information is provided only when it is necessary for third parties to perform their contracted obligations. They are legal subject to our terms and conditions to protect your personal information and are prohibited to share your data with any other party, except with sub-contractors. In this case, sub-contractors are also subject to the same legal terms and conditions.
11.11 Our Communication with You
The following are the cases of our communication:
- When you place an order, we will verify it; contact you for clarifications and to report progress on completion.
- We will also contact you to offer additional products or services that may be of interest to you.
Our communication is conducted via emails, text messages, phone calls, and automated emails or surveys that third-party contractor may be managing.
Note: You may opt out of the use of our site and services at any time. To do so, you need to contact our customer service department and request to remove you from our database. It will be done immediately and there will be no further communication from us.
11.12 How We Use Analytics Tools
We gather general information about the use of our site by visitors and users. This data is gathered through tools that provide us with information about the number of visitors, length of visits, navigation, and more.
These tools do not collect any personally identifying information, although they place persistent cookies in your browser. No personal information is provided through the use of these cookies, and you do have an option to opt out of their use. Your browser, however, does provide the methods of opting out.
11.13 Access to Third-Party Sites via Our Site
11.14 User Control of Personal Data
You can access your personal data via your account page on our site. You may update any information as necessary.
You can also request that your personal data be removed. If you do so while having a pending order, the data will not be removed until the order has been delivered.
11.15 How We Store and Secure Your Data
We employ the most sophisticated and latest technologies to gather and store your data.
We store your personal data as long as you remain a user of our services and until you request its removal from our system.
Listed below are the circumstances under which we continue to store your data:
- Legal requirements that we adhere to.
- Should we need a record of communications in order to resolve disputes or other issues.
- To manage financial records of user payments, refunds, etc.
11.16 Legal Age Requirement
We provide our products and services to adults aged 18 and above. We have a strict policy of not collecting or storing personal information of minors. We request to be notified in case any minor becomes our user. If we suspect that a minor has become a user, we will ask for proof of age.
11.17 Contact Us
Our customer support department is available 24/7 via phone, email, or live chat. Contact information is available on our site. We respond to all queries, issues, and concerns as quickly as possible.
- LLimitation of Liability
The Customer’s decision to accept the above Terms and Conditions of this Agreement does not hold the Company and its employees, shareholders, officers, agents, representatives, directors, affiliates, promotions, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the Products, including but not limited to:
(a)telephone, electronic, hardware or software, internet, network, email, or computer malfunctions, failures or difficulties of any kind;
(b)failed, garbled, incomplete or delayed computer transmissions;
(c)any condition brought up by events beyond the control of the Company, that might cause the Product to be corrupted, delayed or disrupted;
(d)any damages or losses of any sort arising in connection with, or as a result of, utilizing the services;
(e)any printing or typographical errors in any materials associated with the service.
It is highly advised and recommended that Customers review these pages and accept that the Company can, at any time, modify its Terms and Conditions determined by the Agreement.